#FreeUkraine

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FAQs

Shopping FAQs

  • How much does it cost to ship to my country?
    In our shop shipping costs are calculated automatically depending on the total weight of the goods and the country of delivery. Don’t forget that the shipping costs are calcularted from the tables/lists of transport companies, in this case UPS, EMS Pocztex and country of delivery operators. Shipping prices depend on the type of delivery option you prefer.
    Express shipments arrive within 3-4 working days via express carriers such as UPS. Other transport options take more time depending on the operator chosen and the type and country of delivery. There may also be additional duties, fees, or taxes outside the EU raised by the authorities in your country that we have no control over.
  • How do I track my order?
    All shipping information will be emailed to you as soon as your purchase is shipped. Please use the link included in the email to track your delivery directly on the delivery company webpage.
    If the link is not responsive for any reason, please access the web page of the delivery company and enter the tracking number manually to verify the status of your delivery.
  • When will I receive my package?
    Internet orders are usually shipped within one working day of approving an order. Most orders are delivered within few days of shipment by UPS, but be aware that this can vary depending on the country. You can always check your order's status by logging in to your Cobi account and checking the status of your delivery using the tracking information we send via email once the parcel is shipped. Please note that we cannot ship to certain countries due to local restrictions. If delivery problems arise, we will contact you by email or phone.
  • What payment methods are available?
    Cobi accepts the following forms of payment for online purchases: Visa, Maestro, Mastercard, Masterpass, Google Pay, PayPal, Wiretransfer.
  • Will my credit card details be stored?
    All transactions are made through an authorised and verified payment intermediary partner. To safeguard your security, Cobi does not store any credit card details. Online purchase transactions will be charged to your credit card at the time you submit your order. However, the transaction will ever only be put through after we have verified your card details, received credit authorization, and confirmed stock availability. We will send you an email if we are unable to complete your order for any reason. 
  • Is there any import cost?
    There may be additional duties, fees, or taxes raised by the authorities in your country that we have no control over (outside EU). You will need to take care of them yourself when receiving the shipment but rest assured your Cobi order will soon be heading your way.
  • What is TAX ID?

    The Taxpayer Identification Number is a personal identifying number generally used for tax purposes. When shipping a parcel to one of the countries listed below, the Customs office must request the receiver to provide his/her TAX ID. If this information is not available, the package will be returned to the shipper. To accelerate the delivery process and assure its success, we ask you to provide this information together with your shipping address when completing your shopping experience. If you do not possess a TAX ID in the Country where you want to receive your parcel, please provide a shipping address in an alternative country or contact us for further support. When shipping to the following countries, it is mandatory to provide the TAX ID, which name varies according to the Country of residence, as listed:

    Argentina -CUIT, Brazil - CPF, Bolivia - NIT, Chile - RUT, Colombia - RUT/NIT, Costa Rica - PIN/PFN, Ecuador - RUC, El Salvador - NIT, Guatemala - NIT, Honduras - RTN, Mexico - RFC, Nicaragua - RUC, Panama - RUC, Paraguay - RUC, Dominican Republic - RNC, Uruguay - RUT, Venezuela - RIF

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